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Optimal automation and ITSM power energy management business

  • 2.3MM Batch jobs per month

    2.3MM

    batch jobs per month

  • 90K User - improved service

    100K users

    improved service

  • Strong support for growth

    Strong

    support for growth

Video: Eaton Partners with BMC to Optimize its Worldwide Power Management Business

Hear how Eaton applies BMC's Digital Enterprise Management strategy to grow its business. (2:06)

Find out more about how Eaton uses Control-M and Remedy:

Business Challenge

Eaton Corporation, a $22 billion global enterprise, delivers advanced solutions for managing power in buildings, vehicles, machinery, and businesses. The company has doubled in size over the past three years, resulting in a complex technology and application environment. IT needs to ensure seamless support for this “virtual city” of 102,000 employees and 125,000+ external partners in 175 countries with a common operating model that encompasses standard processes, tools, and performance measures worldwide.

BMC Solution

BMC Remedy Service Management Suite and BMC Control-M Workload Automation enable IT to support Eaton’s rapidly growing technology and application environment. IT leverages these solutions to enhance service support and keep Oracle®, SAP®, Microsoft®, and other business-critical applications running securely and reliably while driving efficiencies that cut day-to-day IT costs and free up budget dollars for innovation.

Business Impact

BMC Remedy solutions provide process standardization, automation, and visibility that enable the staff to run IT like a business. IT uses Control-M to consolidate and automate workloads for single-point management to ensure successful, on-time completion.
  • Data captured via standard ITSM processes and tools helps IT measure performance, identify inefficiencies, and ensure continuous improvement.
  • Service management best practices improve service quality for 70,000 PC users who rely on the service desk for handling incidents, service requests, and inquiries.
  • Workload automation ensures that 2.3 million batch jobs a month run reliably so critical business systems operate at peak performance.
  • Accurate, consistent data supports Eaton’s enterprise strategy and roadmap for delivering consistent historical and operational analytics and reporting.

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Featured offerings:

Remedy Service Management Suite

Innovative service management platform built natively for mobile with an intuitive, beautiful, people-centric user experience

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Control-M

Accelerate delivery of digital services with simple, unified batch workload management

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A "Recognized Leader" for 3 years in a row

Gartner Magic Quadrant names BMC a leader in IT Service Support Management Tools
Gartner Magic Quadrant names BMC a leader in IT Service Support Management Tools
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