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Service Request Management 8.1: Using (WBT)

The BMC Service Request Management 8.1: Using course provides BMC Service Request Management (SRM) users, service request coordinators, business managers, and approvers with the concepts to incorporate best practices when using the BMC SRM solution. The course covers features and functionality of BMC SRM.

In this course, participants will learn about various functional areas of the Request Entry Console. They will also learn how to create, manage, and fulfill service requests. In addition, they will get familiar with the basics of Service Request Coordinator Console and the Business Manager Console.

Major release:

Remedy ITSM 8.x

Good for:

IT Managers, Users

Course Delivery:

Self Paced | 2.00 hours

Course Modules