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BMC Atrium Orchestrator coordinates workflows across applications, platforms, and tools to automate critical IT processes, accelerating service delivery, enforcing compliance, and lowering costs.
Service Desk Management and Automation
E-book: Service Desk Management and Automation

5 tips on using automation for quick gains in productivity, profitability, and user satisfaction.

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See how it works

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Head down the path to automation

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3 ways BMC Atrium Orchestrator gives you a competitive edge

Deliver IT services faster, without manual touch

Organizations are modernizing their service desk operations with mobile access and newer web interfaces. However, each call to the service desk requires human interaction, even for routine, repeatable tasks. BMC Atrium Orchestrator helps automate fulfillment of self-service requests.

  • Shift from costly Level 1 and Level 2 support to self-service automated fulfillment, such as for account unlock, password reset, access to systems and applications, and employee onboarding
  • Integrate with leading service management software for process approval and compliance
  • Save money and time by automating manual service desk processes
  • Improve quality of service and customer satisfaction with consistent results

Simplify process compliance without administrative burden

Director of IT Operations

Servers are often frequently updated with new patches or configuration changes to improve performance or close security vulnerabilities. Each of these changes must be tested, approved, and documented. BMC Atrium Orchestrator helps automate process compliance while reducing labor cost and errors.

  • Create incidents and change requests automatically
  • Automatically execute remediation and close out change records
  • Create audit-ready, traceable processes to prove compliance
  • Reduce application downtime from unplanned changes

Stop chasing routine events—automate resolution


High volumes of system, network, and application events can bog down your operations team with recurring problems. BMC Atrium Orchestrator automates the resolution of recurring events that have standard remediation processes.

  • Validate an event or fault, then create an incident and change ticket
  • Automatically execute remediation and close out change record
  • Accelerate MTTR (mean-time-to-resolution) while reducing human error and support costs
  • Improve employee morale by reducing repetitive work

Getting started with BMC Atrium Orchestrator is easy

Start your demo  › Contact BMC Sales  ›