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E-book: Service Desk Management and Automation

BMC TrueSight Orchestration eliminates manual work and reduces ticket resolution time by automating the fulfillment of service desk requests.

In this eBook, we’ll highlight the five most common use cases that can be modeled and automated to provide organizations with the following results:

  • Save time – Many of the most common requests can be fulfilled in minutes!
  • Have a hands-off approach – Increase staff productivity and empower users with self-service while maintaining control over best practice processes.
  • Reduce costs for handling requests – Lower resolution time through automation.
  • Improve user satisfaction – Increase the speed of service delivery and ease of use.
  • Ensure governance – By eliminating manual handling of requests, you can ensure that correct procedures are followed and reduce risk.

Learn how companies with a service desk have used automation for quick gains in productivity, profitability, and user satisfaction.

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