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BMC
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For questions about BMC products, solutions, and services, you can also phone the number below:

1‑855‑834‑7487

Maximize Your Investment

Get focused assistance on the right issues at the right time

BMC is focused on our customers being successful with their technology investment. Our BMC Premier Support and BMC Advantage Program provide tailored product assistance and accelerated value realization with customized program management.

Programs to accelerate your success

Define business outcomes, value measurements, governance, and realization timelines for success

maximizeinvestment-BMCAdvantage

The BMC Advantage program provides you with the framework and resources you need to keep your organization’s IT initiatives on track to achieving and demonstrating business value.

Your Customer Success Executive, will collaborate with you to develop a success plan, stay actively engaged throughout the program, and leverage the entire BMC eco-system to de-risk execution. The program also includes:

  • The CSE working with you to review the success of our partnership at formal quarterly business reviews (QBRs).
  • An Architect who conducts a best practice review of targeted capabilities and solutions, highlighting opportunities to improve adoption and value. 
  • A BMC Executive Sponsor who partners with your leadership team to ensure we are aligned at an executive management level.

Expand on the continuous support included with every product purchase

maximizeinvestment-premiersupport

Get access to a highly skilled team who focuses on both your business and IT strategies. We offer two configurations of Premier Support services: Premier Support Advanced and Premier Support Managed.

Premier Support Advanced provides value-added services tailored to meet the unique needs of customers and includes:

  • Designated Premier Support team
  • Enhanced service level agreements
  • Expedited access within BMC technical community
  • Proactive guidance and planning
  • Configuration, performance, and change advice

Premier Support Managed is a more basic offering for customers that still need a preventative maintenance solution. It provides your team with a BMC Premier Support Account Manager and offers a subset of the overall Premier services while still focusing on proactively driving successful business outcomes.

Premier Support Overview

Proactive support to help enhance your BMC Helix experience

maximizeinvestment-BMCHelixPremierSuccess

Get access to a highly skilled team who focuses on helping customers maximize the value they receive from BMC Helix. We offer two configurations of BMC Helix Premier Success: BMC Helix Premier Enterprise Success and BMC Helix Premier Success.

BMC Helix Premier Enterprise Success is our most comprehensive offering for BMC SaaS offerings and provides value-added services including:

  • Designated Premier Support team
  • Onboarding, adoption, and enablement assistance to the SaaS solution
  • Enhanced service level agreements
  • Quarterly proactive configuration health scan and strategic reviews
  • Weekly governance calls and monthly custom reports

BMC Helix Premier Success is a more basic offering for BMC SaaS customers that still need a proactive support solution. It provides a BMC Premier Business Relationship Manager and Premier Support Account Manager. This offing is a subset of the overall BMC Helix Premier Enterprise Success services while still focusing on proactively driving successful business outcomes.

BMC Helix Premier Success Overview

Start getting more from your investment in BMC solutions