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BMC Helix is a SaaS offering delivering cognitive service management that is fast, accurate, and cost-effective, across multi-cloud, multi-device, and multi-channel environments. 

Deliver everything-as-a-service with intelligent, omni-channel experiences in the cloud

  • Cognitive capabilities embedded across the service management portfolio improve the accuracy and speed of service ticket resolution
  • Delivery via containers provides a choice of clouds, as well as flexibility and scalability of operations
  • Chatbots and virtual agents help deflect L0/L1/L2 tickets to lower support costs
  • Powered by Helix Innovation Suite, our cloud-native application development platform

BMC Helix provides choice and flexibility for your enterprise

Delivers predictive ITSM across multi-cloud environments

With Helix Remedy you get:

  • Predictive service management through auto-classification, assignment, and routing of incidents
  • Embedded multi-cloud capabilities to broker incidents, changes, and releases across cloud providers
  • Integrations with tools like Jira to support a DevOps culture
  • Easier upgrades through cloud-delivery model
Learn more about Remedy

Deliver intelligent, omni-channel self-service experiences

With Helix Digital Workplace you get:

  • Conversational chatbot experiences that extend to Slackbot, SMS, and Skype
  • One-click self-service available across all devices
  • Consumer-like service catalog for easy access to products and services
Learn more about Digital Workplace

See all your IT assets and dependencies across on-premises, multi-cloud (AWS, Azure, Open Stack, Google Cloud), and hyperconverged infrastructure

With Helix Discovery you can:

  • Have visibility into your data center and digital assets
  • Map relationships across multiple cloud platforms
  • Know which assets impact critical business functions
Learn more about Discovery

Extend service management beyond IT to support your lines of business (HR, Facilities, Procurement)

With Helix Business Workflows you can:

  • Create and automate workflows without writing code
  • Deliver modern case management through formless requests
  • Increase productivity with tailored user experiences
Explore Helix Business Workflows
“Payback from moving to Helix Remedy was immediate…upgrades are now transparent and painless.” — Manuel Araque, Chief of IT Infrastructure and Services, OCASO

Configure BMC Helix to suit your needs

BMC Helix Add-Ons

Add-ons to enhance BMC Helix solutions

BMC Helix Platform

Foundation services offered as part of every Helix solution

Getting started with BMC Helix is easy